Returns & Exchanges

At PromGirl, we want you to look and feel your best, which is why we offer a straightforward return process for eligible dresses within 14 days of delivery. Please ensure all items are unworn, unwashed, and still have the original security tags and packaging attached.

1

Initiate Your Return

Visit our online Returns Center and enter your order number and zip code to select the items you wish to send back.

2

Print Your Label

Download and print the prepaid shipping label provided at the end of the return request process and secure it to your package.

3

Ship the Package

Drop off your return at any authorized carrier location, ensuring the package is scanned before the 14-day eligibility window expires.

4

Receive Your Refund

Once our warehouse inspects and approves the returned items, your refund or store credit will be processed within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing