Frequently Asked Questions

Everything you need to know about finding your perfect dress.

How do I determine my correct size for a prom dress?

Since formal wear sizing often runs smaller than casual clothing, we recommend using our specific size chart for each designer. Measure your bust, waist, and hips, and compare them to the chart provided on the product page.

What is your return policy for formal gowns?

We offer a 7-day return window for most dresses in their original, unworn condition with tags attached. Please note that certain clearance items and personalized accessories are final sale.

How long does shipping take for a special occasion dress?

Standard shipping typically takes 3-5 business days for in-stock items. If you are ordering a 'Quick Ship' dress, it will leave our warehouse within 24 hours. Expedited shipping options are available at checkout.

Do you offer alterations or custom tailoring?

We do not provide in-house alterations. We recommend contacting a professional local tailor to ensure your gown fits perfectly, as most formal dresses require minor adjustments to length or straps.

Can I track my order once it has been placed?

Yes, once your order is processed and shipped, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress.

What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and interest-free installment plans through Affirm or Klarna.